Privacy Policy
Your privacy is important to us.
At Alpha Club FZ-LLC we are committed to protecting your privacy and the security of your personal data. We believe in using your personal data to improve your experience when using our application, we will always keep your personal data safe using the highest standards of security. We’ll be clear and open with you about why we collect your personal data and how we use it, and where you have choices or rights, we will explain them to you and respect your wishes. On this page you will find a summary of this information. Definitions: you”, “your” refers to the member (prospective (including applicant), existing or former) to whom the Personal Data relates to. “we”, “us”, “our”, or “ALPHA Club FZ-LLC” is a reference to the organisation located within the United Arab Emirates (UAE). Personal data we use: For a better experience, while using our service, we may require you to provide us with certain personally identifiable information, including but not limited to: First name, surname, contact information including telephone number/email address and other relevant account functioning details. The information that we request will be retained by us and used as described in this privacy policy. How and Why we use your personal data: We only use your personal data where necessary and where it is lawful to do so. Our use of your personal data is needed to deliver the Services to you, to meet our legal or regulatory obligations, to meet or protect yours, ours, the wider publics or other third parties’ interests, and sometimes for other reasons only where we have your explicit consent to do so. How long do we store your personal data: We store your personal data for as long as it is necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. The specific retention period for active accounts is controlled by you however inactive accounts will be deleted after 1 year following last date of login. In certain cases, we may retain your data for a longer period if required by law or to resolve disputes and enforce our agreements. Disclosure of your information: We will not disclose your information, except in the limited circumstances described here: Service Providers – We may entrust certain third parties to perform IT and system administration functions and services. We may share your Registration Information and Log Usage Data with these third parties, but only for the purposes of performing these functions and providing such services. Regulators and Public Authorities – We will cooperate with law enforcement enquiries received from within or outside your country of residence. Business Transfer – In the event that Alpha Club FZ-LLC is involved in a bankruptcy, merger, acquisition, reorganisation or sale of assets, your information may be transferred as part of that transaction. Professional Advisers – We may transfer your Registration Data to our lawyers, bankers, auditors and insurers and other advisers who provide consultancy, banking, legal, insurance and accounting services. These third parties service providers may have access to your Personal Information in order to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose. Cookies: Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory. This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our App. How we keep your personal data secure We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those employees and other partner entities who have a business need to have such access. All such people are subject to a contractual duty of confidentiality. Please be mindful that no method of transmission over the internet or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security. Links to Other Sites This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us, therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. Changes to This Privacy Policy We may update our Privacy Policy from time to time, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page. Marketing From time to time, we may send you marketing materials - you retain the right to opt out (or opt in) at any time. However, we may send you emails that are necessary for us to provide our services, or to announce any update of our App or Terms of service for instance. If you wish to opt out of any marketing services please send an email explaining to admin@alphaclubuae.com Contact Us If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at: admin@alphaclubuae.com Your Rights Relating to Your Personal Data You have the right to access, update, or request deletion of your data at any time by contacting: admin@alphaclubuae.com or via the app . How to exercise your rights If you want to exercise any of the rights described above, please contact us at admin@alphaclubuae.com. You can also delete your information directly through the app by navigating through the ‘settings’. We try to respond to all legitimate requests within 30 days. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. Complaints If you would like to make a complaint regarding this Policy or our practices in relation to your personal data, please contact us at admin@alphaclubuae.com We will reply to your complaint as soon as we can. Contact Alpha Club FZ-LLC is the controller (local regulations) of your personal data, and is registered in the UAE under company number and trade licence number: 17008341
